Our Services
From first delivery to end-of-life support — ZOOM provides the full spectrum of services required to keep defence assets operational.
Service 01
Vehicle Armoring & Retrofits
ZOOM converts existing fleet vehicles to armored and protected configurations — from light up-armoring kits to full monocoque armored cabins. All conversions are independently ballistic-tested and certified to STANAG standards.
- STANAG 4569 Level 1–3 ballistic protection packages
- Transparent armor glazing replacement (B6 / B7)
- Underbody mine blast protection kits
- Run-flat tire system installation
- NBC filtration and overpressure system
- Post-conversion TBRL ballistic certification
- Documentation and test reports for force audit
Service 02
Aerial Delivery Operations
End-to-end aerial delivery mission support — from load planning and platform rigging through to post-delivery recovery and platform refurbishment. ZOOM's certified riggers and airload planners support Indian Air Force and Army Aviation operations.
- Mission airload planning and CG calculations
- Platform rigging and pre-departure inspection
- Parachute packing and re-certification
- Post-drop platform recovery and assessment
- Platform repair and refurbishment
- Integrated with IAF and AAC operational schedules
- ROJS system maintenance and calibration
Service 03
Unmanned Systems Integration
Full lifecycle deployment support for UGV and UAV platforms — from site survey and mission planning through to fleet operation and operator certification. ZOOM's integration team ensures seamless deployment into existing force structure.
- Pre-deployment site survey and mission analysis
- UGV and UAV configuration for specific mission profiles
- Communications and C2 system integration
- Operator training and platform certification
- Mission planning software setup and customization
- Fleet health monitoring and predictive maintenance
- Operational performance reporting
Service 04
Field Maintenance & Depot Overhaul
On-site and depot-level maintenance for all ZOOM products and AVNL partnership vehicles. Field service teams can be deployed to any location in India within 24 hours. Depot overhaul facilities in Bangalore and Belgaum handle complete vehicle restoration.
- On-site field service response — 24-hour deployment
- Preventive maintenance scheduling and execution
- Armour integrity inspection and repair
- Powertrain and drivetrain overhaul
- Electrical and electronics system service
- Complete depot-level vehicle restoration
- Maintenance records and lifecycle tracking
Service 05
Crew Training & Certification
Structured training programmes for operators of all ZOOM platforms — from vehicle operators to unmanned systems pilots and aerial delivery riggers. All programmes produce certified operators recognized by the Indian armed forces.
- Vehicle crew operator training — armored and soft vehicles
- Unmanned systems (UGV/UAV) operator certification
- Aerial delivery rigger and loadmaster training
- Maintenance technician qualification programmes
- Train-the-trainer packages for unit-level training
- Simulation-based training available for all platforms
- IAF and Army-recognized certification documentation
Service 06
Engineering & Custom Solutions
Bespoke defence engineering for requirements that don't fit a standard product. ZOOM's engineering team — supported by Kriptech's R&D capability — designs, prototypes, and qualifies custom solutions under AS 9100D quality management.
- Requirement analysis and feasibility study
- Concept design and 3D modelling
- Prototype manufacture and test
- Ballistic and environmental qualification testing
- Production tooling and manufacturing documentation
- Integration with existing force systems
- IP ownership transferred to client on completion
Service 07
Logistics & Supply Chain
Managed spare parts, consumables, and MRO services for ZOOM and AVNL fleet vehicles. Central stores at Bangalore with forward depots at six locations ensure parts availability within guaranteed SLA windows.
- Genuine OEM spare parts supply — guaranteed authentic
- 48-hour despatch SLA from central stores
- Inventory management and demand forecasting
- Forward depot stocking at 6 national locations
- Consumables and lubricants supply programme
- Component exchange programme for major assemblies
- Annual supply contracts with volume pricing
Support Tiers
Choose the level of ongoing support that matches your operational tempo and fleet criticality.
| Feature | Base Support Standard maintenance and annual service for non-operational fleets. | Most Popular Active Support 24/7 helpdesk, on-site response, and quarterly reviews for operational fleets. | Mission Ready Dedicated embedded team, SLA guarantees, and priority parts for critical assets. |
|---|---|---|---|
| Helpdesk Support | Business hours | 24 / 7 | 24 / 7 dedicated |
| Response Time (on-site) | 72 hours | 24 hours | 4 hours |
| Scheduled Maintenance | Annual | Semi-annual | Quarterly |
| Spare Parts Supply SLA | 7 days | 48 hours | 4 hours (on-site stock) |
| Field Service Engineers | |||
| Embedded Site Engineer | |||
| Armour Repair & Re-cert | |||
| Software / Firmware Updates | |||
| Training Included | Annual refresher | Unlimited | |
| SLA with Penalty Clause |
All service tiers include ZOOM's standard warranty coverage. Contact us for custom SLA arrangements.
Ready to Support Your Fleet
From single-vehicle maintenance to embedded field teams for an entire fleet — ZOOM's service organisation scales to your mission requirement.